Shipping & Returns

 

 Return Policy



Like any reputable retailer, we guarantee our products. If an item hasn’t met your expectations, you may ship it back. Unlike most retailers, we also guarantee the product selection advice offered through our website and staff. If an item you’ve purchased based on this advice turns out to be unsuitable, you ship it back. In either case, contact John's Bike Bits for authorization and simply return the item for exchange, refund, repair, or credit.

If you have any questions about our guarantee, please, email us at returns@BikeBits.us or call us at 01-954-257-4927.

Returns and Exchanges

Returns and exchanges can be made by mail. Please call, if you wish to return or cancel an order placed online. Please note: Return shipping costs are the responsibility of the buyer. All returns must have a Return Authorization number.


Returning by mail

  • Within the US:    Returned items must be sent via insured, prepaid Regular US Mail, UPS or FedEx allowing you to track your parcel. 
  • Please Note:      We cannot accept CODs or courier deliveries.
  • International:      Ship goods prepaid, by an insured shipper of your choice. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package. 



Note:  Do not return items from outside the US by UPS or FedEx, as duty and/or                                brokerage fees will be charged, and your return will be refused by Bike Bits. 

 Our processing center cannot accept returns in person.

 

 

 

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